Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Any returns that are delivered outside of 30 days of the delivery date of your order may be subject to denial. Please contact our support team if your return is delayed unexpectedly.
To be eligible for a return, your item must be in the same condition that you received it, unworn, unused and in its original packaging. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
To start a return, you can contact us at sweatstormapparel@gmail.com.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at sweatstormapparel@gmail.com. If your return is denied, we will notify you via email. Your order will then be reshipped to you within 4-7 business days.
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Items must be unwashed and not put through a dryer.
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Items covered in animal/human hair are subject to denial.
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Items covered in glitter, powder, skin cells, or other matter are subject to denial.
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Items with piling may be subject to denial.
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Items with strong odors or smells like smoke, cologne, detergent, scented sprays, body odor, etc., will not be accepted.
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Items with markings or other stains (such as deodorant) will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Sale Items and Accessories
All sale items and accessories are non-refundable.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at sweatstormapparel@gmail.com.